amcoss tool services

Wide variety of customer after-sales-services


Service team

  • Equipment- and service engineers
  • Customer support staff
  • Spare parts order processing staff


Support / information services

  • Telephone support
  • E-Mail support
  • ams software alarms with help function (possible causes – possible problem-solving solutions)
  • Remote service at customer´s amc equipment (if tool is prepared for remote support provided by the customer)

Planned future services:

  • Online service tool / ticket system
  • Online training videos


Function-related services

  • Start-up service & ramp-up support at customer’s facility
  • Repair service (reaction time: max. 72 h) / maintenance service
  • Spare parts service
    • spare parts stock inhouse amcoss & consignment stock in customer’s facility
    • spare & wear parts are categorised:
      A – Tool breakdown if part fails
      B – Part available in amcoss´ stock
      C – Recommendation: part should be available in customer’s stock
  • Troubleshooting (including remote service if possible)
  • Retrofit / upgrade of equipment
  • Exchange of the controlling system of existing amcoss and non-amcoss equipment with ams pilot software
  • Repair service for older IOS equipment
  • Equipment relocation support
  • Inhouse process testing


Training services

  • User application training after installation of equipment
  • Future application training of new users
  • Inhouse application training at amcoss’ laboratory


Financial-related services

  • Extended Warranty
  • Maintenance packages (reduced reaction time: max. 48 h) / contracts including/excluding spare parts
  • Financing services

Service areas

Powerful partners for customer support

amcoss GmbH – AT, DE, CH, IT, FR, BE, NL, CZ, SI

logo-amcoss
amcoss GmbH
Leusbundtweg 49 a
6800 Feldkirch
Austria
office@amcoss.com
www.amcoss.com
Phone +43 5522 20950
  • Austria
  • Germany
  • Switzerland
  • Italy
  • France
  • Belgium
  • Netherlands
  • Czech Republic
  • Slovenia

U4Global Solutions – GB, IE, SE, NO, FI, DK

U4Logo500
U4 Global Solutions
Alan Routledge
Epsilon House
Southampton Science Park
Southampton SO16 7NS
United Kingdom
alan@u4global.com
www.u4global.com
Phone +44 2380 760909
  • Great Britain
  • Ireland
  • Sweden
  • Norway
  • Finland
  • Denmark

AVBA Hitech Services Ltd. – IL

logo avba israel new
AVBA Hitech Services Ltd.
Amram Shlomovitz
Hatzmicha St. (P.O.Box 712)
Yoqneam Ilit 2069208
Israel
amrams@avba.co.il
www.avba.co.il
Phone +972 4 6449010
Fax +972 073 2735510
  • Israel

QIDE Sdn Bhd – MY, VN, TH, PH

Logo Qide Malaysia
QIDE Sdn Bhd
Lalitheswaran Nahaswaran
29, Jalan Industri USJ 1/13,
Taman Perindustrian USJ 1,
47600 Subang Jaya,
Selangor. MALAYSIA.
info@myqide.com
Phone +603 8011 8633
Fax +603 8011 9633
Mobile +6013 527 8111 / +6012 511 9922
  • Malaysia
  • Vietnam
  • Thailand
  • Philippines

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